We’re Hiring!

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement.  Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? We are looking for a motivated, passionate Customer Service team member

Focus:

• Service: Deliver prompt and effective support by addressing customer inquiries and issues with empathy and accuracy
• Promote Xero Shoes Brand: Uphold the Xero Shoes brand by providing consistent, knowledgeable, and enthusiastic customer interactions that reflect the company’s values, educate customers on product benefits, and promote new offerings.
• Customer Advocacy: Represent and champion customer needs by fostering strong relationships, addressing recurring issues, and collaborating with other departments to enhance overall service and satisfaction.

Responsibilities:

• Communication: Utilize clear and effective communication across multiple channels to address customer inquiries, provide timely updates, and resolve issues, ensuring a consistent and positive experience.
• Email:
• Provide clear, concise, and personalized responses to customer inquiries, ensuring all relevant information is included.
• Follow up on unresolved issues or pending requests promptly.
• Maintain a professional tone while personalizing communication to build rapport and address customer concerns effectively.
• Chat:
• Deliver immediate, accurate, and friendly responses to customer questions while managing multiple chat interactions simultaneously.
• Use a conversational tone to enhance the customer experience, ensuring quality and consistency in every interaction.
• SMS:
• Send brief, timely, and clear updates or responses, such as order statuses or appointment reminders, ensuring messages are easy to understand and adhere to character limits.
• Offer prompt replies to customer inquiries or concerns, maintaining clarity and relevance in communication.
• Phone Calls:
• Engage in professional, courteous, and empathetic conversations to resolve customer issues or answer questions.
• Actively listen to customer concerns, provide accurate solutions, or escalate issues as needed while maintaining a positive and respectful tone to ensure a high level of customer satisfaction.
• Order Management: Assist customers with order placement, tracking, and modifications, ensuring accurate and timely processing.
• Issue Resolution: Address and resolve complex customer issues, including product defects or discrepancies, ensuring customer satisfaction.
• Feedback Collection: Gather customer feedback.
• Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell products based on customer needs and preferences.
• Customer Education: Provide detailed information and guidance on product usage, care instructions, and other relevant topics to enhance the customer experience.
• Database Management: Maintain and update customer records in all systems and workbooks, ensuring accurate information for future interactions and marketing initiatives.
• Quality Assurance: Monitor and maintain high service quality standards, adhering to company policies and procedures.
• Team Collaboration: Work closely with other departments, such as marketing and product development, to align customer feedback with business objectives and strategies.
• Process Improvement: Contribute to the development and refinement of customer service processes and policies to enhance efficiency and effectiveness.
• Peak Periods: Handle customer concerns and complaints during peak periods or in challenging situations professionally and comprehensively.
• Positivity and Possibilities: Promote a positive, solution-focused environment that encourages growth, creativity, and a can-do attitude. Foster a mindset of possibility, inspiring each other to be their best while delivering excellent customer service.

Knowledge/Skill Set

• At least 2 years of Customer Service experience preferred
• Minimum typing speed of 40-50 WPM
• Provide fact-based feedback
• De-escalation skills
• Analytical skills
• Basic technology knowledge
• Understanding of the company's products and industry
• Understanding of policies and procedures
• Stay up-to-date on industry trends and best practices in customer service

Job Type: Full-time 40 hours per week, hourly, non-exempt

Schedule: 5 days per week in the Broomfield office

• Must have reliable transportation

Pay: The annualized salary for this position ranges between $22.00 per hour.

This range is an estimate, based on potential employee qualifications, operational needs and other considerations , as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual
• 1 pair of Xero Shoes per month

Xero Shoes handles our own recruitment, and we will not respond to solicitations from recruiters.

Please submit your resume to apply@thexeroshoessale.com and put the job title in the subject line.

About the Role

Xero Shoes is one of the fastest-growing brands in the barefoot and natural movement footwear category, with distribution in more than 90 countries worldwide.

As demand for barefoot footwear continues to grow, we are seeking an experienced Independent Sales Agent to represent Xero Shoes in the Republic of Ireland. This is a commission-only, independent contractor opportunity focused on developing and managing relationships with footwear, outdoor, running, and specialty retail accounts throughout Ireland.

Responsibilities

• Identify and open new wholesale accounts across Ireland
• Manage and grow relationships with existing retail partners
• Present seasonal collections and secure pre-book orders
• Support retailers with product knowledge, merchandising, and sell-through  initiatives
• Attend key industry events and customer meetings as needed
• Provide market feedback, competitive insights, and growth opportunities
• Collaborate closely with Xero Shoes' global wholesale team

What We're Looking For

• Proven experience selling footwear, outdoor, sporting goods, or related consumer products
• Existing relationships within the Irish retail market
• Self-motivated and entrepreneurial mindset
• Strong communication and presentation skills
• Passion for health, movement, outdoor, or active lifestyle categories is a plus

Commercial Structure

• Commission-only compensation
• Independent contractor relationship
• Competitive commission rates
• No inventory investment required
• Orders placed directly with Xero Shoes and fulfilled from our European distribution center in Prague, Czech Republic
• Full support from our international sales, operations, and customer service teams

About Xero Shoes

Xero Shoes designs lightweight, flexible footwear inspired by the natural shape and function of the human foot. Our products are sold globally through specialty retail, major national accounts, distributors, and direct-to-consumer channels.

To Express Interest: email your resume to  chris.melton@thexeroshoessale.com, our Director, Global Head of B2B Sales

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

Xero Shoes is scaling from a strong-product company into a brand that creates its own demand. This role owns two halves of that engine, and they carry equal weight: the ambassador and athlete partnerships that put Xero in culture, and the organic social channels where that culture shows up every day. Roughly half of this job is hands-on social media management. The other half is building and running the partner engine that feeds it. If you want one without the other, this is not the seat.

On the partnerships side, you own Xero's tiered ambassador program end to end and the elite athlete layer that sits above it. On the social side, you own strategy, calendar, copy, publishing, and community across every organic channel. The two halves compound: the program generates the content and credibility, and the channels turn it into reach and demand.

Organic Social Media & Community

• Own organic social strategy and channel plans across Instagram, TikTok, YouTube, and Facebook: what each channel is for, what wins there, and how it ladders to launches
• Own the content calendar end to end: planning, copywriting, asset briefing, scheduling, and publishing, weighted toward ambassador, athlete, and launch content
• Manage day-to-day community: comments, DMs, tagged content, UGC sourcing, and usage rights
• Write in Xero's voice (independent, motivational, clever, not jargon-y) and hold brand consistency across every post and partner asset
• Brief and review creator and agency content; manage the Joybyte relationship and tighten creative review and approval cycles
• Monitor trends and move fast on reactive cultural opportunities
• Report on organic performance monthly: reach, engagement, follower growth, and traffic or demand attributable to organic

The Ambassador & Athlete Engine

• Own Xero's tiered ambassador program day to day: a roster that ladders from seed creators and Xero evangelists, up through core ambassadors, up to pro partners
• Manage the Pro and Elite Athlete layer above the ambassador tiers: the faces of the brand who lead hero content and co-create campaign narratives for every major launch
• Run the full partner lifecycle in every tier: scouting, outreach, contracts, product seeding, content approvals, affiliate and commission structures, launch-week activation, and reporting
• Operate the recruitment pipeline through Joybyte and GRIN plus Xero's own channels, then move the program toward internal management as it scales
• Own the graduation ladder so the program is self-sustaining: seeds prove themselves, the best become core ambassadors, a select few become pro partners
• Tie ambassador and athlete activity to the TikTok Shop flywheel and to attributable demand, not just posts published
• Build seasonal activation plans that map specific ambassadors and athletes to each product launch across run, court, outdoor, and golf

Partnerships & Brand Collaborations

• Source and close brand collaborations and field partnerships beyond the ambassador roster, and own them end to end from first conversation through live activation and recap
• Build a repeatable pipeline so partnership development compounds instead of running one-off

Content Capture, Events & Launch Alignment

• Plan shoots and events: shot lists, athlete and talent scheduling, production logistics, vendor coordination, and on-site capture
• Manage product seeding and fulfillment logistics for ambassadors and partners
• Build and run the activation calendar against the launch roadmap, aligning creative, product, and partnerships so launches land on time

Customer Service Oversight

• Oversight and escalation only, not queue handling
• Coordinate with the CS team on escalations and surface recurring customer themes back to brand and product

What Success Looks Like

• Organic channels that grow month over month: reach, engagement, and follower growth on calendar and on brand, with a measurable share of new-customer demand attributable to organic
• A live, growing, tiered ambassador roster plus a signed pro and elite athlete layer, tied to priority franchises and categories
• Every major launch backed by a coordinated ambassador and athlete activation plus a full organic social plan, not a scramble
• Measurable lift in brand reach and new-audience penetration, especially younger cohorts
• A self-sustaining talent pipeline that feeds the TikTok Shop flywheel and reduces paid media dependency

What You Bring

• 4+ years across creator, influencer, ambassador, or athlete partnership marketing and hands-on organic social management, ideally in a DTC or consumer brand
• Direct experience owning social channels for a brand: strategy, calendar, copywriting, publishing, and community, not just overseeing an agency
• A track record of building and managing a multi-tier creator or ambassador program, not just managing inbound
• Hands-on experience with affiliate and commission structures, contracts, seeding, and usage rights
• Familiarity with creator tooling and CRM such as GRIN, and with TikTok Shop and creator commerce
• Sharp, brand-forward writer who can match an independent, motivational, clever voice, not jargon-y or crunchy
• Ability to translate program and channel activity into business outcomes and report on them
• Organized under pressure, able to hold scope when reactive requests pile up

Nice to Have

• Experience in footwear, apparel, outdoor, run specialty, or sports
• Existing relationships with creators or athletes in relevant categories
• Event and on-site activation experience
• Experience taking an externally managed program in-house

Job Type: Full-time; In-office / hybrid / Remote

Pay: The annualized salary for this position $115,000.00

This is an estimate, based on potential employee qualifications, operational needs and other considerations as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental and Vision upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual
• 1 pair of shoes monthly for employee’s, and friends/family discounts

Please send a letter of interest and your resume to apply@thexeroshoessale.com with ‘TITLE’ in the subject line.

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement.  Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? We are looking for a motivated, passionate Warehouse Manager to join our fast-growing company.

Position Summary:

The Warehouse Associate is responsible for carrying out the logistics of receiving, processing, storing, and sending inventory according to purchase orders and shipping schedules. Their duties include picking and packaging orders, loading orders onto trucks and shipping containers, organizing incoming stock, and putting the appropriate labels on outgoing parcels. Additionally, they receive incoming returns for processing, cleaning, and restocking.

Primary Duties and Responsibilities 

• Unloading shipping container and trailers
• Sorting and restoring returned product
• Organizing stock and maintaining inventory
• Inspecting products for defects and damages
• Initiating quality control checks on incoming products
• Movement of inventory by location in warehouse 
• Replenishment of picking locations based on need
• Picking/packing customer orders as needed
• Fulfilling wholesale and Amazon orders as needed
• Processing returns and exchanges as needed

Critical Qualifications

• Current Forklift Certification - required
• (2) years of warehouse experience, including warehouse management systems using scanners in a warehouse or shipping environment. 
• Experience with Ship Hero is a plus.
• 18 years of age or older
• Able to work some overtime hours if needed
• Able to lift up to 40 pounds
• Using inventory scanners is a plus
• You can stand and walk for extended periods of time (90-95% of the time)
• You can repeatedly lift, carry, push, pull, and handle products
• An outstanding attendance record is required
• Good communication skills and ability to communicate with management
• Strong attention to detail is a must
• Able to safely operate a scissor lift 

Job Type: 

Full time – $20.50 per hour

• Monday – Friday, occasional Saturday hours
• This position will work from our Warehouse in Denver

Pay Scale: 

This range is an estimate, based on potential employee qualifications, operational needs and other considerations as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  Other rewards may include annual bonuses, short-and long-term incentives, and equity awards

Benefits include:

• Medical, Dental available upon employment
• Additional employee funded ancillary benefits, such as qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual

Please send a letter of interest and your resume to apply@thexeroshoessale.com with ‘Warehouse Associate’’ in the subject line.

Xero Shoes handles our own recruitment, and we will not respond to solicitations from recruiters.